Novotel New Plymouth has garnered a strong reputation with an impressive average rating of 4.5 out of 5 from 100 reviews. Guests frequently commend the friendly and professional staff, particularly Ralph and Samantha, for their attentive service, making visitors feel valued and welcomed. The hotel offers clean, spacious rooms and a well-appointed restaurant with delicious meals, although some guests noted inconsistencies in breakfast options and meal presentation. While many enjoyed the comfortable beds and convenient location near local attractions, there are concerns about the parking situation, with a recent $20 fee and limited availability. Additionally, a few guests reported issues with room amenities and service delays, particularly during busy meal times. Overall, Novotel New Plymouth provides a pleasant stay with great service, though potential guests should be aware of these minor drawbacks.

Novotel New Plymouth has garnered a strong reputation with an impressive average rating of 4.5 out of 5 from 100 reviews. Guests frequently commend the friendly and professional staff, particularly Ralph and Samantha, for their attentive service, making visitors feel valued and welcomed. The hotel offers clean, spacious rooms and a well-appointed restaurant with delicious meals, although some guests noted inconsistencies in breakfast options and meal presentation. While many enjoyed the comfortable beds and convenient location near local attractions, there are concerns about the parking situation, with a recent $20 fee and limited availability. Additionally, a few guests reported issues with room amenities and service delays, particularly during busy meal times. Overall, Novotel New Plymouth provides a pleasant stay with great service, though potential guests should be aware of these minor drawbacks.