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The Douglas Hotel

The Douglas Hotel, 2 Grange Rd, Hartlepool TS26 8JA, United Kingdom
54.6856497 N / -1.2200373 O
HotelBed & breakfastExtended stay hotelGuest houseInnLodgeLodgingLove hotelMotel

This surf camp has garnered mixed reviews, with an average rating of 2.3/5, reflecting significant room for improvement. Positive feedback highlights the spacious and clean accommodations, friendly staff, and a commendable breakfast, with guests appreciating the overall comfort and homely atmosphere during their stay. However, numerous reviews point to recurring issues, such as inadequate maintenance, cleanliness concerns, and a lack of available staff, which have negatively impacted guests' experiences. Many reported problems with heating and hot water, as well as unresponsive management during issues. The camp is conveniently located near town, but parking can be problematic. Guests should have realistic expectations regarding service quality and facility maintenance, as while the camp has potential, it requires significant upgrades and a more attentive management approach to enhance overall guest satisfaction.

2.8
(100 Reviews)
Guests frequently praise the spacious and clean rooms, often likening them to a comfortable home away from home. The breakfast served is described as exceptional, with many guests highlighting its quality and value. The staff are often noted for their friendliness and helpfulness, contributing positively to the overall atmosphere of the camp. The convenient location near the town center is also a recurring highlight, making it easy for guests to explore local attractions.
Many people say: • Some guests noted concerns about cleanliness and maintenance of the facilities. • A lack of available staff during key times has been highlighted as a significant issue. • Occasional issues with heating and hot water have been reported, impacting guest comfort.

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2.8
(100 Reviews)
HotelBed & breakfastExtended stay hotelGuest houseInnLodgeLodgingLove hotelMotel

The Douglas Hotel 

54.6856497 N / -1.2200373 O
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HotelBed & breakfastExtended stay hotelGuest houseInnLodgeLodgingLove hotelMotel

This surf camp has garnered mixed reviews, with an average rating of 2.3/5, reflecting significant room for improvement. Positive feedback highlights the spacious and clean accommodations, friendly staff, and a commendable breakfast, with guests appreciating the overall comfort and homely atmosphere during their stay. However, numerous reviews point to recurring issues, such as inadequate maintenance, cleanliness concerns, and a lack of available staff, which have negatively impacted guests' experiences. Many reported problems with heating and hot water, as well as unresponsive management during issues. The camp is conveniently located near town, but parking can be problematic. Guests should have realistic expectations regarding service quality and facility maintenance, as while the camp has potential, it requires significant upgrades and a more attentive management approach to enhance overall guest satisfaction.

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The Douglas Hotel

2.8 (100)

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