Serenity Hotel offers a largely positive experience for guests, boasting an impressive average rating of 4.5/5 from 28 reviews. Many guests appreciate the spacious, clean rooms with good air conditioning and hot showers, highlighting the friendly and helpful staff, particularly Tisay and Sam, who go out of their way to assist with various needs. The hotel’s location is noted for its quiet atmosphere, just a 10-15 minute walk from El Nido town, allowing guests to enjoy local charm while avoiding the hustle and bustle. However, some guests reported issues with laundry services, water quality with unpleasant smells, and minor inconveniences like noise from neighboring rooms. A few negative reviews mention poor customer service during specific hours and problems with pests. Overall, while Serenity Hotel is a good value option with a relaxed vibe, potential guests should be aware of the inconsistent service and address any specific concerns directly with management.

Serenity Hotel offers a largely positive experience for guests, boasting an impressive average rating of 4.5/5 from 28 reviews. Many guests appreciate the spacious, clean rooms with good air conditioning and hot showers, highlighting the friendly and helpful staff, particularly Tisay and Sam, who go out of their way to assist with various needs. The hotel’s location is noted for its quiet atmosphere, just a 10-15 minute walk from El Nido town, allowing guests to enjoy local charm while avoiding the hustle and bustle. However, some guests reported issues with laundry services, water quality with unpleasant smells, and minor inconveniences like noise from neighboring rooms. A few negative reviews mention poor customer service during specific hours and problems with pests. Overall, while Serenity Hotel is a good value option with a relaxed vibe, potential guests should be aware of the inconsistent service and address any specific concerns directly with management.