Surf shopSporting goods store

The Surfboard Warehouse | Auckland | NZ

The Surfboard Warehouse | Auckland | NZ 164 Khyber Pass Road, Grafton, Auckland 1021, New Zealand
-36.864948 N / 174.7662566 O
Surf shopSporting goods store

The surf camp boasts a solid reputation with an average rating of 4.3 out of 5, reflecting the overwhelmingly positive experiences of 85.7% of its guests. Many reviewers commend the exceptional customer service, highlighting the staff's friendliness and willingness to provide personalized advice, which is particularly appreciated by beginners. Guests frequently mention the great value for money and a wide range of surfboards and equipment available. However, there are notable concerns, with 12.5% of reviews reflecting dissatisfaction, particularly related to warranty issues and miscommunication regarding products. Some customers reported challenges with order fulfillment and customer service responsiveness, creating a frustrating experience for a few. Overall, while the camp is celebrated for its knowledgeable staff and quality products, potential guests should be aware of inconsistencies in service and possible delays.

4.4
(56 Reviews)
Guests repeatedly praise the surf camp for its knowledgeable and friendly staff who provide excellent customer service, often going above and beyond to assist with purchases and advice. The quick resolution of issues, such as incorrect orders, also highlights the camp's commitment to customer satisfaction. Reviewers appreciate the great value for money and a diverse selection of surfboards and equipment, along with a welcoming atmosphere that creates a positive shopping experience. Many also mention the camp's efficient online ordering and delivery process.
No significant negative aspects found for this surf camp.

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4.4
(56 Reviews)
Surf shopSporting goods store

The Surfboard Warehouse | Auckland | NZ 

-36.864948 N / 174.7662566 O
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Surf shopSporting goods store

The surf camp boasts a solid reputation with an average rating of 4.3 out of 5, reflecting the overwhelmingly positive experiences of 85.7% of its guests. Many reviewers commend the exceptional customer service, highlighting the staff's friendliness and willingness to provide personalized advice, which is particularly appreciated by beginners. Guests frequently mention the great value for money and a wide range of surfboards and equipment available. However, there are notable concerns, with 12.5% of reviews reflecting dissatisfaction, particularly related to warranty issues and miscommunication regarding products. Some customers reported challenges with order fulfillment and customer service responsiveness, creating a frustrating experience for a few. Overall, while the camp is celebrated for its knowledgeable staff and quality products, potential guests should be aware of inconsistencies in service and possible delays.

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